Shipping policy

Processing Time

Orders are processed within 1–3 business days after payment confirmation. Orders are not shipped or delivered on weekends or holidays. During high-volume periods, processing may take longer, and we'll notify you if there's a significant delay.

Shipping Times

Delivery times vary by destination country, shipping method, and product availability at the time of purchase. The estimated delivery time for your specific order will be shown at checkout before you complete your purchase — please review it carefully, as it may differ from order to order.

As a general reference, most orders to the United States, Canada, Australia, and New Zealand arrive within 7 to 25 business days, though this range can vary depending on the product, supplier location, and destination.

These are estimates only and are not guaranteed. Delays caused by customs processing, carrier issues, weather, or other events outside our control are not our responsibility.

Shipping Rates

Shipping costs are calculated at checkout based on destination, order weight, and selected shipping method. We may occasionally offer free shipping promotions, which will be clearly indicated at checkout.

Order Tracking

Once your order ships, you'll receive a confirmation email with a tracking number. Please allow 2–5 business days for tracking information to update after dispatch.

Multiple Items / Split Shipments

If your order contains multiple items, they may ship separately from different locations and arrive at different times. This does not affect your total shipping cost.

Incorrect Shipping Information

Please ensure your shipping address is complete and accurate at checkout. We are not responsible for orders delayed, lost, or undelivered due to incorrect or incomplete address information provided by the customer.

Lost or Delayed Packages

If your order hasn't arrived within the estimated delivery window shown at checkout, please contact us at orbistradenotifications@gmail.com and we'll look into it with the carrier. We are not liable for delays once the package has been handed to the shipping carrier, but we'll do our best to assist in locating it.

Contact

Questions about this Shipping Policy can be sent to orbistradenotifications@gmail.com.